Day of Config:$450, 1 Day. 2-3 Hours Work
Tuesday 28th January Story:
I take my laptop into school in the morning (9am) , Leaving my interest in watching the laptop setup process. I was told that the NewEra ICT tech’s will be starting setting up the laptops in around 1 hour. I decide to go home for the hour, leaving my phone number for someone to ring and tell me when they start the Laptop Set-up Configuration process.
About 4 hours after (1pm) I still have received NO phone call, no indication of anything. I wait.
At 4:30PM I decide to go to school, expecting my laptop to be configured and ready to take home, what do I find? No-one to be seen around the ICT Suite! I go to the office, to ask what is happening with the laptops, and find out the NewEra technicians have left for the day! I ask for the key to get my laptop, after about 20 mins, I get access to my laptop for me to take home.
Soon after, in the car, I realise a sticker on my laptop saying “Bluescreen”, I try to boot up but as predicted, I get a bluescreen. This is not NewEra’s fault (I don’t think). But it was a very good job that I DID get my laptop back. I spent that evening fixing it, ready for the following morning.
Problems:1. No phone call notifying that they have started the laptop configuration.
2. No phone call notifying that they were having problems.
3. NO Phone call notifying that the NewEra technicians had left, and the laptops were to stay OVERNIGHT (No Notification!)
4. No one could tell me what was happening at the office.
5. Yes, the blue screen error WAS my laptops fault, BUT where the hell was my phone call saying that they couldn’t boot it!? They should have phoned me up and told me! So, IF i didn’t go and get MY Laptop and find out that it had an BSOD, what would they have done!? Just handed it back to me, when everyone else’s had been configured, and said, nope, we didn’t do it because we couldn’t get into it...Where’s the communication!?
Wednesday 29th January Story:
9:30 am, Took it into school. Dropped it off, Showed them my fixed laptop. All good. (Yea Right). They say they are doing something before they continue with the laptops (Why bring them in if there doing something else?) And was told they will be configured at around 12, but come and pick up at 2pm just to be sure.
Received an email saying that the laptops would be done and ready....
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3:07pm phone call
At the time of writing, Just got a phone call that its ready, Will continue writing.
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By 2pm and pickup is 2-4pm. Luck they finished. The, what, made the 5th deadline!?...
After getting home, I immediately, image the HDD, (Ive not even turned it on!) so Ive always got a backup. Then there's no risk of having to pay another $450 if summat goes wrong....